Returns and Refunds

Returns

User is responsible for returning Dead Centers for refunds

Refunds

Refunds are granted 100% unconditionally, and on the day product is received as delivered. Dead Centers are delivered in high quality packaging following professional manufacture and quality control inspection before shipping. Damaged and obviously used products are not eligible for refunds and should not be returned. If delivered in damaged packaging, provide photos of the the damage before and after opening.

Who we are

Our website address is: https://deadcenter.us.

What personal data we collect and why we collect it

Contact forms

When visitors submit a contact form on the site we collect the data shown in the form so that we may respond to your inquiry.  The visitor’s IP address and browser user agent string is captured to help with spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

Google Analytics tracking codes are installed on the site to collect data using cookies to monitor your interaction with content on our website.  Analytics information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, and date/time stamp. We use the information to analyze site usage, administer the site, understand usage and navigation trends in aggregate, and determine the relevance of content. This information, however, is not linked to any personally identifiable information.

Who we share your data with

We do not share your data with anyone or any 3rd party services unless noted above.

How long we retain your data

If you submit a contact form or place an order on our site, the information submitted and its metadata are retained indefinitely. This is so we can maintain appropriate historical records regarding order history.

For users that register on our website (if any), we also store the personal information you provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor contact forms may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

What Information Do We Store

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information of what was purchased, when it was purchased and where it should be sent, and
  • Customer information including your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you such as:

Payments

We use Square payment processor to take payments on our store.  When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.  Please see the Square Privacy Policy for more details.

Taxes

We use TaxJar to calculate your tax fee.  When calculating the taxes, some of your data will be passed to TaxJar, such as the purchase total and billing information.  Please see the TaxJar Privacy Policy for more details.

Your contact information

Contact information collected with your order or in contact and support forms may be used to share information with you about new services or changes to services provided through our website.  We will never share your information with any 3rd party services except those noted above that support the use of this website.  We will never sell your information and never use your information for any purposes except those related to the use of this website and the services provided herein.

Additional information

How we protect your data

The Dead Center site stores your data behind a secure firewall.  No payment information is stored directly on our site.  We make every effort to safeguard your information. We are not responsible for lost or stolen information.